What should be done if an escalator step is found to be damaged?

When an escalator step is found to be damaged, immediate replacement is crucial to ensure passenger safety. Escalators are designed to carry passengers smoothly and safely, and any compromise, such as a damaged step, can lead to accidents or malfunctions that pose significant risks. A damaged step can affect the overall operation of the escalator, potentially causing it to malfunction or create a tripping hazard.

Replacing the damaged step promptly addresses these safety concerns, ensuring that the escalator remains in optimal condition for use. This proactive approach helps to maintain operational integrity and enhances safety for all passengers. In contrast, temporary repairs, delaying replacement, or masking the damage do not adequately address the risks associated with escalator operation, ultimately prioritizing safety above all else in escalator maintenance.